Meet The Staff
Brenda
A little about me...
I am a lifelong reside of New Castle. I have been in the orthodontic field for over 24 years. My husband Bill and I have 2 children. Bill who lives in New York City and Brandy and her husband John live in New Castle and are expecting their first child. My favorite pastimes are boating, shopping and spending time with my family.
I love orthodontics because...
It makes people smile. The end results are always so rewarding. When you see patients come out from having their braces removed, the smiles on their faces are priceless.
At Dr. Richs Office I am...
One of Dr. Richs front desk receptionists and the insurance coordinator. I am happy to answer your calls, schedule your appointments and submit your insurance.
Erin
A little about me...
I am a lifelong resident of New Castle. I have 1 son, Geno, who is 10 years old. He is very athletic so his sports activities keep me extremely busy when I am not at work. Before I became an orthodontic technician, I was a hairstylist and still enjoy cutting hair for my family and friends.
I love orthodontics because
I have always enjoyed working with the public. In orthodontics, it is so enjoyable to see the results of someone who is finished with treatment and so happy with their beautiful smile.
At Dr. Richs Office I am...
I am a clinicial technician. My duties include assisting the doctor, making the changes to a patients appliances that the doctor requires and keeping the clinic stocked and ready for the day. My favorite task is putting an expander in a younger patient and teaching the family how it works.
Cheryl
A little about me...
I was born and raised in New Castle where I currently reside with my husband. My husband Carmen and I have been married for 35 years and have 2 adult children. My son Justin and his family, which includes our 2 1/2 year granddaughter Ashtyn and 7 month old Ali, who we cannot get enough of, resides in New Castle; and my daughter Lauren who recently got married and is pursuing her Masters Degree at UNLV in Las Vegas, NV while working as a speech pathologist in the Clark County School District. When not working, I enjoy spending time with my family, being grandma, cooking, shopping and traveling.
I love orthodontics because...
enjoy meeting people and having the opportunity to build great relationships with the families in our practice as we watch them grow and progress through orthodontic treatment. After 20+ years in the orthodontic field, I have seen how orthodontic treatment has made so many people smile...it is great!
At Dr. Richs Office I am...
One of Dr. Richs front desk receptionists. I will help you check in, schedule or change your appointments, answer your questions, work with you on financial issues and hopefully make your experience at our office an enjoyable one.
Connie
A little about me...
I was born and raised in New Castle. I am happily married to my husband Sam of 37 years. We have been blessed with two wonderful children and five beautiful grandchildren. Both of our children reside in New Castle. Rachel and her husband Brandon and their daughter Giada and son Geno along with Sammy and his wife Jody and their children Bella, Neena and Sammy Jr. both live within blocks of us. We love to travel but most of all we love spending time with our family! My goal in life is to be the person my grandchildren think I am.
I love orthodontics because...
I love people! It has been a wonderful experience working in the orthodontic field. It has helped me grow as a person. There is nothing more rewarding than seeing the impact that braces have made on our patients.
At Dr. Richs Office I am...
The Treatment Coordinator. I have worked in the dental field for over 36 years. My main duties include new patient x-rays, photographs and study models, along with coordinating treatment plans and presentation to parents with Dr. Rich. Always remember, a smile is something you cant give away, it always comes back.
Marsha
A little about me...
Hi, Im Marsha. I live in New Castle now but am originally from Ellwood City. Thats where I grew up. It was a hard move for me at the time, but now I wouldnt have it any other way. I have 2 boys, Billy and Preston. They keep me very busy. I started in orthodontics when I was 21 years old my where has the time gone!!! Each day is new and fresh for me. I try to keep an upbeat personality because it is nice to share a happy face and smile with everyone. I think people appreciate that. Just making a child feel safe and special when they come here is what I love to do best. It is an honor for me when a patient asks for me to work on them. It shows that I am doing a great job! And that makes me feel good inside.
I love orthodontics because...
It is forever challenging. Both mentally and physically. Believe it or not, after 22 years of experience here at this office, I can still say I learn something new every day. Orthodontics is always changing with more modern techniques to make patient treatment both better and faster. Were always trying to do whats best for the patient.
At Dr. Richs Office I am...
A clinical technician and I also work in the laboratory making retainers and numerous other duties that are too many to mention. It is a busy day from morning till it is time to end the day. But I am here to make your day a little less scary and a lot more fun-so you can actually enjoy coming to our practice and have a great experience here, and of course a beautiful smile.
Lori
A little about me...
I live in Shenango Township with my husband Mike. We have a 20-year-old daughter who currently attends Kent State University. I enjoy reading, shopping and spending time with friends and family. I have been in the orthodontic field for 25 years in various positions including receptionist, payroll, accounts payable, accounts receivable, diagnostic evaluation appointment, and assistant.
I love orthodontics because...
I enjoy seeing the end results especially on adults who have wanted treatment and are now able to have a beautiful smile. The comradery between our staff is another reason I am happy to come to work.
At Dr. Richs Office I am
The Clinical Supervisor. My responsibilities include coordinating the schedule and overseeing the operation of the clinic while helping the other assistants when needed. I am also responsible for ordering all clinical supplies, printing finished photos, and managing the Suresmile scanning.
Irene
A little about me...
I have lived in New Castle my whole life. My husband John and I have a son Matt, who recently graduated Allegheny College in Meadville, PA. and is presently employed in the Camp Hill, PA area. I have always enjoyed time with my family and in recent years have been active in assisting my mom with her day to day activities to enable her to live independently. In my spare time, I enjoy outdoor activities that change with the seasons.
I love orthodontics because...
I was one of those individuals that hid their smile from everyone. As a young adult, I sought out an orthodontist that during my treatment offered me employment in the orthodontic field and I never left. Having that smile I always wanted changed my life and gave me the confidence and desire to help others achieve that same dramatic difference. I feel truly blessed to be a part of a team that helps to make a positive impact on the lives of others.
At Dr. Richs Office I am...
I am the behind-the-scene person coordinating day-to-day functions of the practice and the planning of patient activities.
